Returns & Exchanges

At Dot & Key, we strive to ensure you are completely satisfied with your skincare journey. If your order arrives damaged or incorrect, we offer a hassle-free return and exchange process within 48 hours of delivery.

Return Process

• 1.
  Initiate Request

  Visit our 'Contact Us' page or email our support team with your order ID and clear images of the product within 48 hours of receipt.

• 2.
  Verification Process

  Our quality control team will review your request and the provided images to verify the eligibility of the return or exchange.

• 3.
  Reverse Pickup

  Once approved, we will arrange a reverse pickup from your address at no additional cost; please ensure the product is unused and in its original packaging.

• 4.
  Refund or Replacement

  After the returned item reaches our warehouse and passes inspection, we will process your refund to the original payment method or dispatch your replacement within 7 business days.